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PRODUCT LINE
What product may I buy online?
You have the possibility to buy all products displayed on our website www.uniqriding.com in the ski, skate and snowboard sections. Very soon, we will introduce a new section with accessories and wear.
Manufactor's origin of the online products
All the technical hardware such as ski, and snowboard are manufactured in leading European production plants. We have a very close technical and business partnership with all our different manufactures in terms of technical specifications, top quality control to provide you a 5***** product to enjoy of the slopes click for more information. Shapes, design, technical product and material specifications are the sole property of UNIC SPORT SARL.
Tell me more about customization
We provide you the opportunity to customize the topsheet of any product in our range of ski, snowboard, skate. This will enable you to create your own UniQriding graphics design. Our team has acquired a solid work experience in various ski and snowboard manufactures, will provide you all their expertise to make this possible at a reasonable extra cost.
Create the topsheet design of the ski, snowboard or skate you ever dreamed of. Just choose out of our wide range of products the snowboard, ski or skate matching your ski, skate or riding style, just be creative. Help yourself in our graphics database, download your own pictures, clip arts in high definition resolution Insert some text, and add any style of painting.
As soon as you have completed your design, just email it to us. Our expert graphical team will examine it and approve its feasibility, providing you with an price estimate based on the number of colours, the different graphical processes involved in the completion of your project.
How can I know about the product's availability ?
YES. You may know right away before ordering what is the product availability when you place the order. If you wish to order a product currently out of stock, UNIC SPORT SARL will email you within 48hrs your order's delivery status providing an estimated delivery date.
However, if the estimated delivery date is too long and you consider unacceptable, you just have to return the email cancelling the order. This will immediately terminate your order processing.
What kind of warranty does apply to the online products?
All product bought trough www.uniqriding.com website have a 2 year limited warranty from the original date of purchase.
This involves the legal conformity, within the commercial standards such as :
If a defect arises in the product within the year as to material or workmanship UNICSPORT SARL shall replace the defective product (for an identical or similar if the defective model is no more available) after diagnosis from our Warranty services .This warranty does not extend to damage resulting from misuse, neglect or abuse, normal wear and tear, accident or exterior appearance or color, breakage (except breakage resulting from manufacturing defects), improper dealer service.
Could there be a price change?
UNIC SPORT SARL reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed. The prices indicated on the Site are in Euros and include all taxes but do not include handling or delivery costs. For any order over an amount of 200,00 € with delivery within Metropolitan France , the delivery will be free of charge. Shipments outside France may be subject to Customs and/or Brokerage fees when delivered.
MY ACCOUNT
Is the membership necessarily to order online?
Some of these personal data must be included in our customer's sales information datasheet (such as name, forename ,address, postal code, telephone, email address) in regards to proceed the completion of the requested products ordered on our website www.uniqriding.com. If one the listed above information is missing or omitted during your inscription, UNIC SPORT SARL shall not be able to proceed the completion of the member's order.
Cookies or Java applets
When you access this Site, our server may attach a small text file to your hard disk - a cookie. By showing how and when our guests use this Site, this information helps us to improve this Site. It is important to note that cookies are safe. They cannot be executed as code or be used to deliver a virus, and personal information is not gathered from them, or stored on them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits.
Is my personal data confidential?
Yes. All UNIQRIDING website users' information will remain confidential and anonymous. UNISC SPORTS SARL ensure the protection of all information will be used only for internal use such as order processing, verifying your bank account references provided to us through your order by our financial banking institution and emailing product update information,newsletters
May I have access to my personal database ?
Internet users have a right to access, amend, rectify and delete their personal data (article 34 of the French Data Protection Act) "Loi Informatique et Libertés" Each member has the right to exercise this directly on the website at any time by clicking Member Access/My Profile/Modify.
Member Access/My Profile/Delete Account
Tell me more about the sponsorship Program ?
Sponsoring one of your buddies you will earn various benefits :
Our sponsorship program is simple based on:
Your buddy is eligible for a 10% rebate if his first purchase is over a total amount of €250,00
As sponsor you will cash 10 % of his purchase in additional cash points you may use as rebate on your next purchases.
Also you may be able to complete your gear by bringing new members to UniQriding.
At the fourth sponsorship, you will earn you an exclusive T-SHIRT, your 8th will earn you a set of bindings, the 12th will enable you to choose any item on the www.uniqriding.com sales site .
As a member, we will be issued a secure personal account providing access on our site www.uniqriding.com. You may browse on all the different sections, ski, snowboard, skate, accessories, bindings, wear.
You will be able to purchase any item in € currency, and with your cashpoints earned through our sponsorship program.
As you log in your account, the total amount of cashpoints will appear .The cash points are personal and not transferable to any third party.
Every item will be displayed with the price in € currency converted in cash points. If you choose to buy an item, the total amount will automatically be calculated based on the amount of cash points you have acquired.
If you're not a member yet, subscribe ASAP, sponsor your buddies (male or female) and cash in the benefits on the whole website.
Is there a limited number of sponsor?
No the more members you sponsor the more benefits you may earn.
What happens if I forgot my password?
No Problem. Just click on « I forgot my password » in the identification section. It will automatically be sent to you.
ORDERS
What are your general sales terms and conditions ?
If you wish to know about our general terms and sales conditions regarding your purchases on www.uniqriding.com, click here
Online ordering
Just select the goods you wish to purchase, and follow the shopping procedure. You have to register as a member if this has not yet been done. You will have to provide us with personal information such as name, forename,personal address in order to proceed the delivery. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. To pay by credit card, debiting will be made when your order is forwarded on condition that we have received pre-authorisation for your account. If you wish to read our General terms, click here.
Payment modes
For all purchases on the website www.uniqriding.com we recommend Credit card payment (CB,VISA,MASTER CARD only).This applies for all orders France and international .To pay by credit card, debiting will be made when your order is forwarded on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. On completion of the payment, we will process your order or launch the production of your customized products.
When shall be charged ?
You may pay by check issued by a french banking account. Due to insecure or stolen checks we must first verify the solvability of the issuer by our bank channels Your payment will be processed when your bank transfer is received. Once your payment received we will dispatch your goods. The processing of off-line payments may take several days.
Are online payments secure ?
UNIC SPORT SARL will provide the most efficient SSL (Secure Socket Layer) technology through its secure server which encrypts all submitted information. This will guaranty our customer's confidentiality and privacy on our commercial website www.uniqriding.com .
UNIC SPORT SARL has chosen to assure payment security in cooperation with HSBC by encrypting the connection when transmitting information on the network.
What happens if my bank refuses to pay ?
Your order will be effective after payment approval has been forwarded by transfert centers.In the event that your payment request has been cancelled by your credit card center, you will be informed by email, and your order will be cancelled. You may reorder as soon as you have made the proper arrangements with your credit card center or bank.
Is it possible to cancel an order?
In the application of the French Consumer's Rights Law art. L120-20, a 7 day period money back warranty begins the day after the goods are recieved, means you can return your purchase : you change your mind. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the member's responsibility.
However,according to the French Consumer's Rights Law art. L120-20-2, the right of retraction cannot be applied on items made upon the consumer's specifications or design requests. This applies to our range of ski, snowboard or skate on which the member may request a customized top layer.
If you wish to read our General terms, click here.
DELIVERY
What are the delivery estimates?
Our estimated shipping dates are based on several factors such as your destination address, week end, Public holidays. We estimate that you should receive your order within 10 to 15 days after order confirmation.
UNIC SPORT SARL cannot be held responsible for any shipping delay exceeding 15 days during public holiday periods. We strongly advise our members to anticipate their orders take this critical Christmas period into consideration.
All custom made products a 2-3 week extra production delay should be added to the delivery estimates
Delivery mode
All our parcels are delivered in metropolitan France through COLISSIMO Expert will be delivered to you as on delivery voucher with your signature When your order is completed and shipped through our logistics center, you will receive an email with a 13 digit tracking number and shipment confirmation.
This will enable your to follow up your shipment status.
Delivery Costs
Our shipping rates are based on the number of articles and their gross weight.
The total shipping rate will be displayed in € sales taxes included on your order form before you place the order. Shipments outside France may be subject to Customs and/or Brokerage fees when delivered.
For all orders over the total amount of €200,00 shipped within Metropolitan France UNIC SPORT SARL will provide shipping and handling free of charges.
What happens if I not at home when the parcel is delivered?
The order will be delivered to you as on delivery voucher with your signature. In the event of absence, a note of absence will provide all the information and address of the post office where you will be able to pick up your order . A valid piece of ID will be requested.
You will have 15 days to pick up your parcel from the date indicated of the note of absence. After this period the parcel shall be automatically returned to the sender.
What should I do if the delivery is delayed?
When your order is completed and shipped through our logistics center, you will receive an email with a 13 digit tracking number and shipment confirmation. This will enable your to follow up your shipment status. On the LA POSTE web site http://www.laposte.fr/colissimo/. In the event your parcel has been officially declared untraceable and lost by COLISSIMO Postal Services, UNIC SPORT SARL will reimburse the member in full inclusive shipping fees.
What should I do if the parcel is damaged?
Upon reception, we strongly advise our members to carefully verify your products with the order you have placed and indicate if necessary, on the delivery voucher in hand writing with your signature, any anomalies that may have occurred.
May I get my order delivered outside of France?
Yes. Shipments outside France may be subject to Customs and/or Brokerage fees when delivered.
For all orders over the total amount of €200,00 shipped within France UNIC SPORT SARL will provide shipping and handling free of charges .
Our shipping rates are based on the number of articles and their gross weight.
The total shipping rate will be displayed in € sales taxes included on your order form before you place the order.
RETURNS
May I cancel a parcel being delivered?
In the application of the French Consumer's Rights Law art. L120-20, a 7 day period money back warranty begins the day after the goods have been received, means you can return your purchase : you change your mind. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the member's responsibility.
However, according to the French Consumer's Rights Law art. L120-20-2 , the right of retraction cannot be applied on items made upon the consumer's specifications or design requests. This applies to our range of ski, snowboard or skate on which the member may request a customized top layer.
What are the procedures if I am not satisfied with the goods delivered or if I haven't ordered the goods delivered?
In the event of non-conformity of the product in terms of technical aspects or colours as purchased on the www.uniqriding.com website the member MUST file in a refund claim within 7 days upon reception from the COLISSIMO Postal Services Only new and complete (accessories, manuals etc) products will be accepted, returned in their original packaging.
Return Procedures
In the event of a right of retraction procedure, the member must get an return authorization number from UNIC SPORT SARL through their email address info@uniqriding.com
The return authorization number must be printed on a separate sheet place inside the parcel. The parcel must be shipped back to us within 10 days to the following address.
Only new and complete (accessories, manuals etc) products will be accepted, returned in their original packaging accompanied by your invoice and the return authorization sheet.
UNIC SORT SARL
Savoie Technolac - House Boat 9
12, Allée Lac de Garde
BP362
73372 Bourget du Lac Cedex
FRANCE
Return Authorization number: XXXXXXXX
UNIC SPORT SARL will not accept any returns which haven't been submitted to our approval and received proper identification as part of a retraction right. You may apply your Retraction Right's during the order period till before delivery. If you request it before the shipping from our warehouse, the member will not be charged any expenses .Should you request this during the delivery time the parcel has left our logistics center and your address, you will be charged the shipping fee as well as the return cost as mentioned above.
Who should pay for the return shipping costs?
Yes. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the member's responsibility.
Reimbursement procedures
After receiving your authorized return parcel as part of an Retraction's Right claim or an unordered item you will be reimbursed by a single bank transfer within 30 days.
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